Business telephone etiquette
January 12th, 2009 by admin
Important Business Telephone Etiquette is to never indulge in an argument with the customer. Listen calmly to what the customer has to say. Do not interrupt them. After listening to their complaint fully, apologize for the inconvenience caused to them and then empathize with their situation. Offer them with the best solution available for their concern. Make sure if they are satisfied with the solution provided. Keep your tone pleasant and friendly. This will make an irate customer feel comfortable and relaxed.